Digital Strategy & Planning in a SAP CX Context

For most enterprises committed to SAP, they want SAP CX as their core solution suite, but the challenge of digital strategy and digital application planning remains. Outside of the technology piece, they still are left with important business decisions to make. For example:

  • Will every product or service be supplied through digital channels?
  • Will every customer type have access to the channels?
  • Which subsidiaries and territories should be rolled out first?
  • Will we deploy B2B/B2C/B2B2C? Which will have priority?
  • How long will each take and what will the programme cost?

¬†Knowing the potential and scope of the CX suite, Philos IT can offer our clients a head start on their digital journey using SAP products and services. As with our implementation services our approach is agile. We bring a straightforward template for digital strategy and planning within the SAP CX ecosystem. That means we can be more focused and your time isn’t wasted doing too much planning when you should be implementing your business solutions and serving your customers in new and exciting ways.¬†


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